All TikTok Shop violation types
Click into your specific violation to read the evidence checklist, tone tips, and policy citation.
Counterfeit
TikTok Shop counterfeit appeal
TikTok's automated brand-scanning algorithm flags listings as counterfeit even when you are an authorized reseller. Counterfeit appeals have one of the highest reinstatement rates — IF you submit the right four documents.
Read guide →IP infringement
TikTok Shop IP infringement appeal
Trademark or copyright claims via TikTok IP Protection Center. The system auto-takes-down on a third-party complaint without verification.
Read guide →Misleading claims
TikTok Shop misleading claims appeal
Most often triggered by health/efficacy/safety language: "cures", "FDA approved", "100% safe", "doctor-recommended". TikTok pulls listings fast on these patterns.
Read guide →Prohibited product
TikTok Shop prohibited product appeal
Some listings get yanked under TikTok's restricted-product policy when they were actually category mis-classifications. Common in supplements, electronics with batteries, weapons-adjacent items.
Read guide →Late dispatch
TikTok Shop Late Dispatch Rate (LDR) appeal
LDR over 10% triggers enforcement: listings get de-ranked, fewer impressions, possible suspension. The good news: carrier-exception appeals are documented in the policy and frequently accepted.
Read guide →Customer service
TikTok Shop customer service violation appeal
Customer Service violations come from response-time SLA misses, refund-handling complaints, or negative review patterns. TikTok deducts violation points and de-ranks fast.
Read guide →Account suspension
TikTok Shop account suspension appeal
Shop-wide suspensions are the high-stakes case. The appeal that wins is a Corrective Action Plan, not an apology. Without a CAP, you lose.
Read guide →Tier-4 deactivation
TikTok Shop Tier-4 permanent deactivation appeal
24 violation points = permanent shop deactivation. The hardest appeal case — but not hopeless. 5-section Corrective Action Plans with real evidence have been successfully reversed.
Read guide →INFORM Act failure
TikTok Shop INFORM Act verification appeal
The 2026 INFORM Consumers Act requires annual re-verification of high-volume sellers. Failed re-verification pauses your storefront until you submit corrected docs.
Read guide →Chargeback
TikTok Shop chargeback dispute representation
A buyer filed a chargeback with their card issuer. You have 7 calendar days to submit evidence. After that, you lose by default.
Read guide →Other / unsure
Other TikTok Shop violation appeal
Not sure which category your takedown falls under? That's fine — our prompt is built to identify the closest matching policy section and structure the appeal accordingly.
Read guide →