TikTok Shop chargeback dispute representation
A buyer filed a chargeback with their card issuer. You have 7 calendar days to submit evidence. After that, you lose by default.
What this violation means
A buyer bypassed your refund process and went to their bank. TikTok deducts the funds immediately and gives you 7 days to defend.
Policy reference: TikTok Shop Chargeback Policy
Evidence checklist
- Order confirmation email with delivery address
- Carrier tracking with delivery confirmation (archive screenshot, not live link)
- Signed delivery receipt if available
- Photos of item as shipped with timestamps
- TikTok Shop chat transcript with the buyer
Tone tips that win
- Factual chronological narrative — no emotion
- Address the specific dispute reason verbatim
- End with a clear request: reverse the chargeback, release funds
If the first appeal fails
$10 representation fee is non-negotiable even on wins. Win 3+ in a quarter and you can request fee credits back from Stripe.
Related reading
- TikTok Shop chargeback dispute: the 7-day representation playbook
A buyer filed a chargeback. You have 7 days. Here is the exact evidence packet that wins chargeback representation and how to write the letter.